Our training solutions are designed by working in partnership with our clients through these four fundamental phases.
Making delegates think
Making them focus on solutions
Cross fertilization of ideas
Accepting strengths and weakness
Fun & Excitement
Relating to their real life scenarios
Challenging ones own assumptions
Discovery phase is the initial process of where we work with selected individuals within your organization to clarify your training needs in absolute detail.
Typically, activities in this phase include but are not limited to, a series of structured interviews with key stakeholders and a selection of your people who would be involved in your learning and development program. It may also include customer/end user engagement to obtain feedback..
Design phase occure once your training goals and business objectives have been clearly defined through the Discovery phase. TPCL firm understanding of your business needs and how it operates enables us to begin the Design phase of your tailored program.
Typically, the activities in design phase include the development of your customised program, your review and your final approval of the recommended training solution pre delivery.
Delivery phase involves the actual implementation of your customised training program into your business.
Typically for medium to large business, our clients engage us over a 1-2 year term where we work side by side in partnership towards the previously defined and mutually agreed upon measured business outcomes
Debrief phase is the process we use to ensure that all of your pre-stated program objectives have been met.
Typically, activities in this phase may include pre and post skills testing, behavioural audits, 'mystery shop" surveys, client feedback and a written review. This phase will reduce your risk and ensure that you enjoy a measured return on investment.